New Business FAQs

How can I submit an application?

Email: newbusiness@axonicservices.com

Fax: (866) 860-7101

Applications and checks can be mailed to:

Axonic Services
P.O. Box 3289
Jackson, MS 39207-3289

Overnight Address:

Trustmark National Bank
FBO: Axonic Services
248 East Capitol St
Lockbox Department, 7th Floor – Suite 786
Jackson, MS 39201

How can I run illustrations?

You can run a custom illustration via the Agent Portal.

You can also call the Axonic Insurance Services US Sales Desk at 833-596-0311.

MYGA illustrations are also available on Annuity Rate Watch.

What is the process once transfer paperwork has been sent?

Once an application is in good order, transfer paperwork will be sent within 3-7 business days.

How do I receive new business statuses?

New business status will be relayed via email to the agent and immediate upline during each step of the process.

Status requests can be emailed to status@axonicservices.com. Please allow 1-2 business days for status response. Status can also be obtained by calling 1-833-948-2581.

How are NIGOs communicated?

NIGOs are communicated to the agent, top level upline, and immediate upline via email weekly.

NIGO requirements can be submitted via fax, email, or mail.

NIGO requirements are reviewed within 1-2 business days.

How are policy pages mailed?

Policy pages are printed within 5-10 business days of issuance and mailed to the agent’s address on record.

Who should my client make checks payable to?

Checks should be made payable to “AmFirst Axonic Annuity.”

What are the wiring instructions?

Incoming Wire Transfer Instructions:

Receiving Bank:
Trustmark National Bank Jackson MS
ABA Routing # 065300279

Beneficiary/Payee/Recipient Account Number:
1003560216

Beneficiary/Payee/Recipient Account Name:
AmFirst Axonic Insurance

Additional Details:
Insert Policy Number and Owner Name

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The sending bank may require an address for their wire request form.  The address for which they require will be up to the sending bank’s discretion.  If this information is not clearly indicated on their wire request form, please consult with your bank.

If the sending bank requires our bank address:

Trustmark National Bank
248 East Capitol Street
Jackson, MS 39201

If the sending bank requires our account holder address:

AmFirst Insurance Company
500 Steed Road
Ridgeland, MS 39157

When should funds arrive for cash with application submittals?

Cash with applications need to have funds arrive within 10 business days of the signed application.

What are the minimum and maximum premium amounts to fund an Axonic annuity?

The minimum premium to fund an Axonic annuity is $20,000.

Any premium over $1,000,000 must go through a preapproval process by emailing a request to newbusiness@axonicservices.com

What is the rate lock policy for MYGAs?

For MYGA products, our rate lock policy is 60 days from the application signed date. This applies to transfers and exchanges only.

How is joint ownership handled?

A joint owner cannot be a person other than a spouse.

Surviving spouse is automatically assumed as the 100% primary beneficiary.

What types of ownership are allowable?

For acceptable forms of Ownership, please refer to the Forms of Ownership Guide.

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Contracting + Commissions FAQs

How do I submit contracting paperwork?
What are your background guidelines?

Factors considered:

  • Bankruptcy: Must be discharged at least 12 months before applying. Open Chapter 13 bankruptcies or unpaid tax liens = automatic decline.
  • Credit History: Up to $50,000 in collections allowed (medical excluded). Child support in arrears = automatic decline.
  • Vector One Hits: Any hit = decline, unless proof of an active repayment plan is provided.
  • Criminal History: Felonies = automatic decline. Misdemeanors reviewed case by case.
  • License Issues: Revocations/suspensions reviewed case by case. FINRA barred = automatic decline.
  • Untruthfulness: False answers on applications may result in denial.

Can a decline be appealed?

  • Yes. Applicants may submit a written appeal with supporting documentation.
  • Appeals are reviewed by AmFirst Legal with input from Axonic.
  • Decisions are final.
  • Agents approved on appeal may be subject to ongoing compliance checks (e.g., updated background/FINRA reviews every 6 months).
Are you processing contracts as JIT for the non-preappointment states?

At this time, we are fully approving the agents, this may change in the future.

What is the procedure for producers with a Vector?

We will review on a case by case basis if the agent is making payments.

What states are considered override states?

States where all levels of the hierarchy must licensed and appointed are as follows: FL, GA, LA, MA, NM, ND, PA, SD, UT, VA.

What states are considered pre-appointment states?

MI, PA, and NY.

What is the LOA and writing code policy?

NPN is used as the agent writing code on new business applications.

If a Principal agent is writing personal business, the agent NPN will be used as the writing code.

What are the AML and E&O requirements for a Producer?

We accept all AML providers, and the AML trainings must be completed and on file every 2 years.

Required minimum $1MM per claim and $1MM aggregate.

What are the consequences of AML not being in good order?

We will not issue the business until AML is in good order.

Does the agency need to hold E&O in their name or will E&O in the signing officer’s name suffice?

The agency must hold the E&O.

Is Best Interest training required?

Best interest training is required in all states that have adopted the rule.

Is EFT required?

Yes, we will not issue paper checks.

How do I complete product training?

Product training is located in the contracting packet. Agents must attest to reviewing the training materials prior to soliciting business.

When do commissions pay?

Commission payments are processed daily.

How do I access commission statements?

Commission statements are accessible via the Agent Portal.

Do you allow for dual contracting and what is your release policy?

  • Axonic does not allow for dual contracting.

  • If an agent or agency has written business in the past 6 months, a release will be required to change the hierarchy. We accept all release forms.

How do I change my information on file?

Agent informational and banking changes should be sent to contracting@axonicservices.com.

Can a producer deposit their commissions into a third-party DBA account?

No, the name on the account must match the name on the contract.

Can new business be dated the same day that a producer completes the product training?

Yes, as long as the contracting and product training are complete.

Are there any production requirements or commitments needed in order to obtain an above street contract?

You will need to contact the immediate upline for production requirements.

If an agent is being contracted as an agency/corporation, for hierarchy purposes do we need to use the agency NPN or will the agency simply be covered under the signing officer NPN?

If the agency is contracted as an agency/corporation you would use the corporation’s NPN on all new business. If the principal agent wanted to write personal business, they would use their personal NPN number.

For the non-preappointment states, what are the backdating rules per state?

CO, IL, IN, MD, and OR do not require appointments, PA is 30 days, UT is 15 days.

When is the appointment backdated from?

The date the application was signed.

When is the appointment submitted to the state?

The date the background is approved.

Are producers charged non-resident appointment fees?

No, we will not be charging the agent any appointment fees.

What is the commission chargeback policy?

In the event that an annuity contract, for which commissions have been paid, a) has been surrendered by the Contract Owner; or b) a partial and/or full withdrawal is paid to the Contract Owner; or c) a lump sum payment has been made due to a death claim, will be subject to a chargeback equal to 100% in the first policy month and reduced by 1/12 each month thereafter through the end of the first Contract Year.  

In the event the contract is free looked, 100% of all up front commissions will be charged back.

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