Frequently Asked Questions

New Business FAQs

How can I submit an application?

Email: newbusiness@axonicservices.com

Fax: (866) 860-7101

Applications and checks can be mailed to:

Axonic Services
P.O. Box 3289
Jackson, MS 39207-3289

Overnight Address:

Trustmark National Bank
FBO: Axonic Services
248 East Capitol St
Lockbox Department, 7th Floor – Suite 786
Jackson, MS 39201

How can I run illustrations?

You can run a custom illustration via the Agent Portal.

You can also call the Axonic Insurance Services US Sales Desk at 833-596-0311.

MYGA illustrations are also available on Annuity Rate Watch.

What is the process once transfer paperwork has been sent?
Once an application is in good order, the typical submission timeframe is 1-2 business days. Transfers are sent according to the instructions on the 1035 YellowPages. Follow-up occurs every 10 business days until the premium is received.
How do I receive new business statuses?

Automated NIGO emails are sent to the agent and all levels in the hierarchy. Automated IGO emails are sent when the NIGO requirement has been cleared. All processing notes are available on Agent Portal in real-time under NIGO Comments, Notes, and History.


Status requests can be emailed to status@axonicservices.com. Please allow 1-2 business days for a status response. Status can also be obtained by calling the Service Desk at 1-833-948-2581.

How are policy pages mailed?
Policy pages are mailed to the financial professional’s address on record unless otherwise indicated to mail to the client. Policy pages are also available for download on Agent and Client Portal.
Who should my client make checks payable to?

Checks should be made payable to “AmFirst Axonic Annuity.”

What are the wiring instructions?

Incoming Wire Transfer Instructions:

Receiving Bank:
Trustmark National Bank Jackson MS
ABA Routing # 065300279

Beneficiary/Payee/Recipient Account Number:
1003560216

Beneficiary/Payee/Recipient Account Name:
AmFirst Axonic Insurance

Additional Details:
Insert Policy Number and Owner Name

The sending bank may require an address for their wire request form.  The address for which they require will be up to the sending bank’s discretion.  If this information is not clearly indicated on their wire request form, please consult with your bank.

If the sending bank requires our bank address:

Trustmark National Bank
248 East Capitol Street
Jackson, MS 39201

If the sending bank requires our account holder address:

AmFirst Insurance Company
500 Steed Road
Ridgeland, MS 39157

When should funds arrive for cash with application submittals?
Cash with applications need to have funds arrive within 10 business days of the signed application to secure the rate at the application signed date.
What are the minimum and maximum premium amounts to fund an Axonic annuity?

The minimum premium to fund an Axonic annuity is $20,000.

Any premium over $1,000,000 must go through a preapproval process by emailing a request to newbusiness@axonicservices.com

What is the rate lock policy for MYGAs?

For MYGA products, our rate lock policy is 60 days from the application signed date. This applies to transfers and exchanges only.

How is joint ownership handled?

A joint owner cannot be a person other than a spouse.

Surviving spouse is automatically assumed as the 100% primary beneficiary.

What types of ownership are allowable?

For acceptable forms of Ownership, please refer to the Forms of Ownership Guide.

What documents are needed for trust-owned annuities?
    • AXI Trust Certification Form
    • A copy of the trust documents including:
      • Title Pages
      • Pages listing all grantors/settlors and trustees
      • Pages listing the powers of the trustees
      • Signature Pages
    • For testamentary trusts – a copy of a last will and testament
What documents are needed for corporation-owned annuities?
  • Articles of Incorporation/Corporate Charter/Certificate of Formation
  • Corporate Resolution or authorization showing who is authorized to purchase the annuity on behalf of the company
  • EIN confirmation (IRS EIN letter or W-9)
  • Business address verification
What documents are needed for non-profit-corporation-owned annuities?
  • Articles of Incorporation or Certificate of Formation
  • IRS determination letter confirming nonprofit or tax-exempt status (such as 501(c)(3))
  • EIN verification (IRS EIN letter or completed W-9)
  • Corporate resolution or board authorization approving the annuity purchase and identifying authorized signers
What documents are needed for applications with a power of attorney?
  • AXI Power of Attorney Certification Form
  • A copy of the entire power of attorney document
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Suitability FAQs

What is the maximum acceptable net loss we will accept?

The maximum acceptable net loss for an annuity exchange is 5% for applicants younger than 80 years of age. For clients over 80, the net loss cannot be greater than 0%. For California exchanges, transactions resulting in a net loss greater than 0% but not exceeding 1% require additional Compliance review and approval before the exchange may proceed.

Net loss is calculated by subtracting the current surrender charge, inclusive of any applicable Market Value Adjustment, after adding any applicable premium bonus.

Do you consider any exchanges with net losses exceeding 5%?
  • Exchanges that involve a net loss exceeding 5% require additional review and documentation, including, but not limited to:
    • A current account statement from the existing carrier
    • For fixed indexed annuity replacements, the producer will provide a written narrative summary.
    • Any exchange resulting in a net loss greater than 5% will require enhanced due diligence review and may be denied. These reviews will require extra processing time, as such cases may also be escalated to the Compliance Committee for review and approval.
  • For owners 80 years of age and older, the maximum allowable net loss* before an exception review is 0%.
    • For an exception review, the following is required:
      • A current carrier account statement.
      • A letter from the applicant acknowledging the surrender charge, penalty, or loss triggered by the proposed exchange, providing the amount of that loss, further details on their reasoning for this replacement in relation to his/her current financial objectives, and the reason this proposed contract better aligns with his/her goals.
Do you factor Required Minimum Distributions (RMDs) into your reviews?

Yes. AXI considers required minimum distributions (RMDs) as part of the annuity application review for all products. This includes evaluating whether the applicant needs to take an RMD from the proposed account, whether they are already taking RMDs from an existing account, and when future RMDs will be required.

If an RMD is required in the calendar year of a proposed 1035 exchange to AXI, we recommend that the RMD be taken from the ceding carrier before the application is submitted to AXI.

Withdrawals taken during the first contract year of an AXI annuity will incur a surrender charge, as the 10% free withdrawal provision is not available until after the first contract year anniversary.

For annuities that include a Premium Bonus or Enhanced Premium Bonus, RMD calculations will not include any unvested portion of the bonus.

How do we view the loss of an income rider?

Exchanges involving the forfeiture of an income rider are reviewed on a case-by-case basis.

There are additional sections within the application where the producer can state the client’s reasoning for this exchange.

    • Producer’s statement – at the bottom of the page
    • Suitability Questionnaire – Question 20
    • Suitability Questionnaire - Producer Statement
    • Side by Side Comparison Form - Section 2 Rider Comparison
Are there any thresholds for the loss of an income rider or feature?

AXI will not deny a case due to income rider forfeitures or Guaranteed Lifetime Withdrawal Benefits (GLWB) if such rider does not align with the client’s future financial objectives, as it may not be applicable to their future financial needs. If the client indicates income is an objective, we will follow up with the client and/or producer for additional clarification.

Are there any thresholds for the loss of a death benefit rider or feature?

Regarding the forfeiture of a Guaranteed Minimum Death Benefit (GMDB), we will review the client's objectives, as such benefit may not be applicable to their future financial needs, before determining if the case has met suitability thresholds. If the client indicates passing assets to beneficiaries, we will follow up with the client and/or producer for additional clarification, if applicable.

Will we consider the gain of the AXI premium bonus amount in our calculation of net loss?

AXI will apply any applicable premium bonus in the net loss calculation.

Do we accept 1035 Exchanges from life insurance policies?

Yes, AXI will 1035 Exchange from life insurance policies.

What type of life insurance policies do we accept?

We accept the following:

    • Whole Life Insurance – builds cash value over time. You can use the accumulated cash value to fund an annuity.
    • Universal Life Insurance – includes both traditional universal life and indexed universal life, because the accumulated cash value that can be surrendered for an annuity.
    • Variable Life Insurance – Since the policy is invested in underlying investments, the value may fluctuate with market performance, so the amount available for the annuity may vary.
Will we accept life insurance policies with active loans against the policy?

Yes, we will consider exchanges from life insurance policies that have active loans. Additional requirements apply - see next question.

What do we require for a life insurance policy exchange with an active loan?
    • For policies funded by life insurance contracts with active loans against the policy, the following are required:
      • A current account statement for the life insurance policy.
      • A letter from the client confirming:
        • They no longer wish to keep the policy.
        • The current loan balance on the policy.
        • The payoff amount to be deducted from the policy’s value.
        • Their understanding that this transaction may be treated as a taxable event.
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Contracting + Commissions FAQs

How do I submit contracting paperwork?
What are your background guidelines?

Factors considered:

  • Bankruptcy: Must be discharged at least 12 months before applying. Open Chapter 13 bankruptcies or unpaid tax liens = automatic decline.
  • Credit History: Up to $50,000 in collections allowed (medical excluded). Child support in arrears = automatic decline.
  • Vector One Hits: Any hit = decline, unless proof of an active repayment plan is provided.
  • Criminal History: Felonies = automatic decline. Misdemeanors reviewed case by case.
  • License Issues: Revocations/suspensions reviewed case by case. FINRA barred = automatic decline.
  • Untruthfulness: False answers on applications may result in denial.

Can a decline be appealed?

  • Yes. Applicants may submit a written appeal with supporting documentation.
  • Appeals are reviewed by AmFirst Legal with input from Axonic.
  • Decisions are final.
  • Agents approved on appeal may be subject to ongoing compliance checks (e.g., updated background/FINRA reviews every 6 months).
Are you processing contracts as JIT for the non-preappointment states?
Agents are appointed in their resident state. Non-resident states are appointed as business is received, excluding pre-appointment states where agents are appointed during initial onboarding.
What is the procedure for producers with a Vector?

We will review on a case by case basis if the agent is making payments.

What states are considered override states?

States where all levels of the hierarchy must licensed and appointed are as follows: FL, GA, LA, MA, NM, ND, PA, SD, UT, VA.

What states are considered pre-appointment states?

PA and NY.

What is the LOA and writing code policy?

NPN is used as the agent writing code on new business applications.

If a Principal agent is writing personal business, the agent's NPN will be used as the writing code.

What are the AML and E&O requirements for a Producer?

We accept all AML providers, and the AML trainings must be completed and on file every 2 years.

Required minimum $1MM per claim and $1MM aggregate.

What are the consequences of AML not being in good order?

We will not issue the business until AML is in good order.

Does the agency need to hold E&O in their name or will E&O in the signing officer’s name suffice?

The agency must hold the E&O.

Is Best Interest training required?

Best interest training is required in all states that have adopted the rule.

Is EFT required?

Yes, we will not issue paper checks.

How do I complete product training?

Product training is located in the contracting packet. Agents must attest to reviewing the training materials prior to soliciting business.

When do commissions pay?

Commission payments are processed daily.

How do I access commission statements?

Commission statements are accessible via the Agent Portal.

Do you allow for dual contracting and what is your release policy?
  • Axonic does not allow for dual contracting.

  • If an agent or agency has written business in the past 6 months, a release will be required to change the hierarchy. We accept all release forms.

How do I change my information on file?

Agent informational and banking changes should be sent to contracting@axonicservices.com.

Can a producer deposit their commissions into a third-party DBA account?

No, the name on the account must match the name on the contract.

Can new business be dated the same day that a producer completes the product training?

Yes, as long as the contracting and product training are complete.

Are there any production requirements or commitments needed in order to obtain an above street contract?

You will need to contact the immediate upline for production requirements.

If an agent is being contracted as an agency/corporation, for hierarchy purposes do we need to use the agency NPN or will the agency simply be covered under the signing officer NPN?

If the agency is contracted as an agency/corporation you would use the corporation’s NPN on all new business. If the principal agent wanted to write personal business, they would use their personal NPN number.

When is the appointment submitted to the state?

The date the background is approved.

Are producers charged non-resident appointment fees?

No, we will not be charging the agent any appointment fees.

What is the commission chargeback policy?

In the event that an annuity contract, for which commissions have been paid, a) has been surrendered by the Contract Owner; or b) a partial and/or full withdrawal is paid to the Contract Owner; or c) a lump sum payment has been made due to a death claim, will be subject to a chargeback equal to 100% in the first policy month and reduced by 1/12 each month thereafter through the end of the first Contract Year.  

In the event the contract is free looked, 100% of all up front commissions will be charged back.

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The guidelines are subject to change.

This posting is for informational purposes and does not create a binding legal obligation or contract nor guarantee or represent that any specific application will be approved.

The information is provided "as is," without any warranties regarding its accuracy, completeness, or suitability for any particular purpose.

Suitability standards are governed by relevant state insurance laws and regulations - NAIC Model Regulations.

Financial Professionals must comply with the specific requirements of the jurisdiction where the sale is being made.

Last updated 05/18/2026

0326-0019
Intended for Financial Professionals Only.
Not intended for public distribution.